Yes. If you bought your order from the tado° online shop, you can return it within 30 days of delivery. Learn more here.

Request a return through your tado° account at account.shop.tado.com. Once your request is approved, we'll email you a free returns label. Find the step-by-step returns guide here.

Not satisfied with your savings within the first 12 months? With our Energy Savings Promise (ESP), you can return your tado° X heating devices for a full refund. To qualify, you must have used your device for at least 6 months. It covers devices bought from the tado° online shop or a participating retailer.

The ESP applies to all tado° X heating products purchased on or after 2nd September 2026.

Learn more here.

tado° products bought from tado.com or an authorised retailer come with our 2-year Premium Direct-Service Warranty.

See details here.

If the product is in stock, delivery usually takes:

- Germany: 1 to 3 working days
- UK: 2 to 3 working days
- Ireland: 7 to 10 working days
- Switzerland and the rest of the EU: 2 to 4 working days

If stock is limited, delivery may take up to 7 working days. Delivery to Ireland may take longer.

You'll receive a shipping confirmation email with a tracking link once your order has been dispatched.

It isn’t possible to change or cancel an order once it’s been placed. This includes order details, such as shipping address, product type, or quantities.

If you notice an error on your order, you’ll need to return the items and place a new order.

Find out which countries we deliver to in this Help Center article.

We accept Visa, Mastercard, American Express (Amex), PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact and Wero.

EU (excluding Ireland) and Switzerland 
- Shipping: €4.99
- Free shipping on orders over €150

Ireland
- Shipping: €6.90
- Free shipping on orders over €199.99

UK
- Shipping: £4.99
- Free shipping on orders over £150

Free returns on standard products in all regions.

tado° works with over 95% of heating systems, including gas boilers, heat pumps, water-based underfloor heating, and radiators.

Use our Product Finder to check the compatibility with your heating system and find the right product for your home.

No. tado° X devices, including the Bridge X, don't work directly with tado° V3+ devices. However, you can manage both product lines from the same tado° account across multiple homes.

Learn more here.

tado° X is our latest generation. It uses Thread and supports Matter. tado° V3+ is our previous generation. We still support V3+, and V3+ Add-ons remain available, but V3+ devices aren't compatible with tado° X devices.

Subscriptions also differ: tado° X uses AI Assist, while V3+ uses Auto-Assist. Starting a new setup? We recommend tado° X.

Yes. tado° products are designed for DIY installation. Our app guides you through each step with illustrations tailored to your heating system and model.

Always follow the customised, step-by-step installation instructions in the tado° app. Alternatively, contact a local professional installer. They can use our Manual for Professional Installers to install your tado° devices.

Don’t rely on 3rd-party AI-generated installation instructions, YouTube installation videos, or advice shared in online communities. Following instructions from these and similar sources could damage your heating system, as other experiences may not reflect your specific installation requirements. 

Learn more here.

To install tado°, you need an internet connection. If your home internet goes down, tado° will continue to follow your Smart Schedules because it stores these locally on the device. You can also control the temperature manually on the device.

Learn more here.

Yes. The Smart Thermostat X has an IP30 rating, while the Smart Radiator Thermostat X has an IP20 rating. Make sure to install your tado° devices away from direct exposure to water splashes or high humidity, as these conditions may cause condensation and potentially damage the devices.

Learn more here.

You need a Bridge X for the Wired Smart Thermostat X and the Smart Radiator Thermostat X, unless you already have a compatible Thread Border Router. Their Starter Kits include a Bridge X.

The Wireless Smart Thermostat X Starter Kit includes a Wireless Receiver X, which acts as a Thread Border Router. The Heat Pump Optimizer X works as one too. You don't need a Bridge X for either device.

Learn more here.

Starter Kits are ideal for your first tado° purchase. Each kit includes everything you need to get started with tado°. We have Starter Kits for wired systems, wireless systems, and radiators. Already have a compatible Thread Border Router, or want to expand your existing setup? You can buy standalone products instead.

Learn more here.

Up to 20 devices per Thread Border Router, such as a Bridge X, Wireless Receiver X or Heat Pump Optimizer X. Adding more devices may slow down your network.

We only recommend using up to 30 tado° X devices per home through the app. Beyond that, the app may become slower and harder to use.

Learn more here.

Matter makes it easy to connect tado° to your smart home, no matter which products or brands you use. Matter-enabled devices work together reliably and securely.

Thread is a wireless standard for connecting smart home devices. Thread devices build their own network and communicate directly with each other. To expand the network, add another Thread device and it will join the existing network.

Yes. You can control all tado° devices easily using Alexa, Google Assistant, Apple Home, and Samsung SmartThings.

No. Every tado° X device works with the free tado° app. This offers remote control, Smart Schedules and Room Link. AI Assist is an optional subscription that adds features such as Adaptive Heating, Geofencing and Open Window Detection. It costs £3.99 per month or £29.99 per year. You can cancel at any time.

Learn more here.

Room Link synchronises every Smart Radiator Thermostat in your home with your Smart Thermostat or Wireless Receiver. Each device can request heat independently.

When a room needs to be heated, its Smart Radiator Thermostat signals to the Smart Thermostat or Wireless Receiver to turn on the central heating. The heating stays on while there are still rooms that need heating and switches off when all rooms reach their target temperature. This means every room stays warm, and the heating will only run when a room needs it.